1. COMPANY INFORMATION
CapitaCrest Financial Services Pvt. Ltd.
CIN: U74999MH2024PTC123456
Registered Office: 123 Financial District, Pune, Maharashtra 411001
Email: privacy@capitacrest.com
Phone: +91 9168574511
2. NATURE OF BUSINESS
IMPORTANT: CapitaCrest is a lead generation and financial information platform. We are NOT a lending institution, bank, or financial service provider. We connect users with RBI-regulated financial institutions.
3. INFORMATION WE COLLECT
We collect the following types of information:
Personal Information:
- Name, email address, phone number
- Date of birth and address
- Employment and income information
- Financial requirements and preferences
Technical Information:
- IP address and browser information
- Website usage and interaction data
- Cookies and similar technologies
4. HOW WE USE YOUR INFORMATION
We use your information to:
- Provide financial information and comparison services
- Connect you with suitable RBI-regulated financial institutions
- Share your information with partner institutions for lead generation
- Improve our website and services
- Comply with legal and regulatory requirements
5. INFORMATION SHARING
Lead Generation: We share your information with RBI-regulated financial institutions including:
- Banks registered with RBI
- Non-Banking Financial Companies (NBFCs) licensed by RBI
- Other licensed financial service providers
We DO NOT share information with:
- Unlicensed or unregulated entities
- Third parties for marketing purposes (except partner institutions)
- Any entity without proper regulatory approval
6. CONSENT
By using our services, you consent to:
- Collection and processing of your personal information
- Sharing your information with RBI-regulated partner institutions
- Being contacted by partner institutions regarding their products
- Receiving communications about financial products and services
7. DATA SECURITY
We implement appropriate security measures to protect your information:
- SSL encryption for data transmission
- Secure servers and databases
- Access controls and authentication
- Regular security audits and updates
8. DATA RETENTION
We retain your information for:
- As long as necessary to provide our services
- To comply with legal and regulatory requirements
- Maximum of 7 years from last interaction (unless required by law)
9. YOUR RIGHTS
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information (subject to legal requirements)
- Withdraw consent for marketing communications
- File complaints with relevant authorities
10. COOKIES POLICY
We use cookies to:
- Improve website functionality and user experience
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
You can control cookies through your browser settings.
11. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.
12. COMPLIANCE
This privacy policy complies with:
- Information Technology Act, 2000 and IT Rules, 2011
- Digital Personal Data Protection Act, 2023
- RBI guidelines on data protection
- Consumer Protection Act, 2019
13. UPDATES TO PRIVACY POLICY
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the updated policy.
14. CONTACT US
For privacy-related questions or concerns, contact us at:
Privacy Officer
Email: privacy@capitacrest.com
Phone: +91 9168574511
Address: 123 Financial District, Pune, Maharashtra 411001
15. GRIEVANCE REDRESSAL
Grievance Officer: Rajesh Kumar
Email: grievance@capitacrest.com
Phone: +91 9168574511
Response Time: 15 working days